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API V1 Documentation

Call Center / Agents

Agent activity events

Agent availability details

Agent availability metrics

Agent call disposition details

Agent call disposition metrics

Agent pause details

Agent pause metrics

Agent session summary metrics

Call Center / Answered

Answered calls by agent detailed calls

Answered calls by agent metrics

Answered calls by call duration detailed calls

Answered calls by call duration metrics

Answered calls by disconnection cause detailed calls

Answered calls by disconnection cause metrics

Answered calls by queue detailed calls

Answered calls by queue metrics

Answered detailed calls

Answered service level detailed calls

Answered service level metrics

Answered summary metrics

Call Center / Distribution

Distribution by DID detailed calls

Distribution by DID metrics

Distribution by queue detailed calls

Distribution by queue metrics

Distribution by time period detailed calls

Distribution by time period metrics

Distribution detailed calls

Distribution summary metrics

Call Center / Outbound

Outbound calls by disconnection cause detailed calls

Outbound calls by disconnection cause metrics

Outbound calls by time period detailed calls

Outbound calls by time period metrics

Outbound detailed calls

Outbound dialed calls by agent detailed calls

Outbound dialed calls by agent metrics

Outbound summary metrics

Outbound unanswered detailed calls

Call Center / Search

Search report calls

Call Center / Settings

List available agents

List available queues

List available queues with agents

Call Center / Summary

Today per-agent summary metrics

Today workspace summary metrics

Today per-queue summary metrics

Call Center / Unanswered

Unanswered calls by disconnection cause detailed calls

Unanswered calls by disconnection cause metrics

Unanswered calls by queue detailed calls

Unanswered calls by queue metrics

Unanswered detailed calls

Unanswered service level detailed calls

Unanswered service level metrics

Unanswered summary metrics

General

List contacts (paginated)

Create a contact

Get a contact by identifier

Update a contact

Delete a contact

Schemas

CallCenterAgentActivityEventRow

CallCenterAgentAvailabilityMetricRow

CallCenterAgentAvailabilityRow

CallCenterAgentDispositionMetricRow

CallCenterAgentDispositionRow

CallCenterAgentPauseMetricRow

CallCenterAgentPauseRow

CallCenterAgentSessionSummary

CallCenterAnsweredByAgentBucket

CallCenterAnsweredByAgentMetric

CallCenterAnsweredByCallDurationBucket

CallCenterAnsweredByCallDurationMetric

CallCenterAnsweredByDisconnectionCauseBucket

CallCenterAnsweredByDisconnectionCauseMetric

CallCenterAnsweredByQueueBucket

CallCenterAnsweredByQueueMetric

CallCenterAnsweredDetailedCall

CallCenterAnsweredSummaryData

CallCenterCallSearchRow

CallCenterDeveloperErrorEnvelope

CallCenterDeveloperSuccessEnvelope

CallCenterDistributionByDidBucket

CallCenterDistributionByDidMetric

CallCenterDistributionByQueueBucket

CallCenterDistributionByQueueMetric

CallCenterDistributionByTimeBucket

CallCenterDistributionByTimeMetric

CallCenterDistributionCallRow

CallCenterDistributionCallRowWithQueue

CallCenterDistributionCallTimelineLeg

CallCenterDistributionDetailedCall

CallCenterDistributionSummaryData

CallCenterOutboundByAgentBucket

CallCenterOutboundByAgentMetric

CallCenterOutboundByDisconnectionCauseBucket

CallCenterOutboundByDisconnectionCauseMetric

CallCenterOutboundByTimeBucket

CallCenterOutboundByTimeMetric

CallCenterOutboundCallRow

CallCenterOutboundCallRowAgent

CallCenterOutboundCallRowCause

CallCenterOutboundDetailedCall

CallCenterOutboundSummaryData

CallCenterOutboundTimelineLeg

CallCenterOutboundUnansweredCall

CallCenterPaginationMeta

CallCenterServiceLevelMetricRow

CallCenterServiceLevelRow

CallCenterSettingsAgent

CallCenterSettingsQueue

CallCenterSettingsQueueWithAgents

CallCenterSummaryAgentRow

CallCenterSummaryAgentsData

CallCenterSummaryCallsData

CallCenterSummaryQueueRow

CallCenterUnansweredByDisconnectionCauseBucket

CallCenterUnansweredByDisconnectionCauseMetric

CallCenterUnansweredByQueueBucket

CallCenterUnansweredByQueueMetric

CallCenterUnansweredDetailedCall

CallCenterUnansweredSummaryData

GeneralContact

GeneralContactCreateRequest

GeneralContactCreatedData

GeneralContactCustomAttribute

GeneralContactDeletedData

GeneralContactNote

GeneralContactTag

GeneralContactUpdateRequest

GeneralDeveloperErrorEnvelope

GeneralDeveloperSuccessEnvelope

GeneralPaginationMeta

Changelog

History

Contents

Home / API V1 Documentation

GeneralContactTag object

Field	Type	Description
`id`	string	Tag ULID
`name`	string
`color`	string
`description`	string