Unanswered service level detailed calls
GET/v1/reports/unanswered/service-level/details
Returns paginated unanswered call rows for the selected service-level filters. Rows include queue_name and queue_number.
Query Parameters
from_datestring required
Start date (DD-MM-YYYY).
Example:06-05-2026
to_datestring required
End date (DD-MM-YYYY).
Example:17-05-2026
from_timestring
Start time (HH-MM-SS). Defaults to start of day.
Example:00-00-00
to_timestring
End time (HH-MM-SS). Defaults to end of day.
Example:23-59-59
time_zonestring
UTC offset. Defaults to +00:00 when omitted.
Example:+03:00
queuearray
Optional comma-separated queue numbers or names. Omit to include all workspace queues.
Example:1001,1002
agentarray
Optional comma-separated agent identifiers (extension number or name). Omit to include all workspace agents.
Example:2001,2002
pageinteger
Example:1
per_pageinteger
Example:25
Responses
Body
success_codeenum: 200 | 201•Numeric success code matching the HTTP response status. required
Example:200
messagestring required
Example:OK
detailsobject required
dataarray[object] required
idstring•Call identifier (e.g. real_uniqueid). required
datestring•Call datetime in workspace timezone (YYYY-MM-DD HH:MM:SS). required
agentstring•Agent display name. required
agent_numberstring or null required
eventstring required
ring_timestring•Duration as HH:MM:SS. required
Example:00:00:08
wait_timestring•Duration as HH:MM:SS. required
Example:00:00:09
talk_timestring•Duration as HH:MM:SS. required
Example:00:01:29
didstring or null required
analysis_statusenum: pending | completed | failed or null required
tagsobject required
queue_namestring or null required
queue_numberstring required
metaobject (CallCenterPaginationMeta) required
current_pageinteger required
per_pageinteger required
totalinteger required
last_pageinteger required
linksobject required
firststring required
laststring required
prevstring or null required
nextstring or null required