Today per-queue summary metrics

GET/v1/reports/summary/queues

Returns paginated per-queue call summary metrics for the current day, including inbound, outbound, service-level, wait-time, and talk-time values.

Query Parameters

pageinteger

Example:1

per_pageinteger

Example:25

Responses

Body

success_codeenum: 200 | 201•Numeric success code matching the HTTP response status. required

Example:200

messagestring required

Example:OK

detailsobject required

dataarray[object] required

queuestring•Queue number. required

typeenum: inbound | outbound required

totalinteger required

answeredinteger required

missedinteger•Inbound unanswered count; outbound unanswered uses the same field. required

abandonedinteger required

answered_slainteger•Answered calls with wait time under 60 seconds (inbound only). required

total_wait_timeinteger required

total_talk_timeinteger required

avg_talk_timenumber (float)•Average talk time in seconds, rounded to 2 decimal places. required

avg_wait_timenumber (float)•Average wait time in seconds (2 decimal places). required

max_waitinteger required

metaobject (CallCenterPaginationMeta) required

current_pageinteger required

per_pageinteger required

totalinteger required

last_pageinteger required

linksobject required

firststring required

laststring required

prevstring or null required

nextstring or null required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

Request Sample:Shell / cURL

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curl --request GET \
  --url "https://api-stg.bevatelcloud.com/v1/reports/summary/queues?page=1&per_page=25" \
  --header "Authorization: Bearer <YOUR_API_KEY>" \
  --header "Content-Type: application/json"

Response Example

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{
  "success_code": 200,
  "message": "OK",
  "details": {},
  "data": [
    {
      "queue": "string",
      "type": "inbound",
      "total": 0,
      "answered": 0,
      "missed": 0,
      "abandoned": 0,
      "answered_sla": 0,
      "total_wait_time": 0,
      "total_talk_time": 0,
      "avg_talk_time": 0,
      "avg_wait_time": 0,
      "max_wait": 0
    }
  ],
  "meta": {
    "current_page": 0,
    "per_page": 0,
    "total": 0,
    "last_page": 0,
    "links": {
      "first": "string",
      "last": "string",
      "prev": "string",
      "next": "string"
    }
  }
}