Bevatel

Agent availability metrics

GET/v1/reports/agents/availability/metrics

Returns per-agent availability metrics for the selected date/time window, queues, and agents.

Query Parameters

from_datestring required

Start date (DD-MM-YYYY).

Example:06-05-2026
to_datestring required

End date (DD-MM-YYYY).

Example:17-05-2026
from_timestring

Start time (HH-MM-SS). Defaults to start of day.

Example:00-00-00
to_timestring

End time (HH-MM-SS). Defaults to end of day.

Example:23-59-59
time_zonestring required

Required UTC offset.

Example:+03:00
queuearray

Optional comma-separated queue numbers or names. Omit to include all workspace queues.

Example:1001,1002
agentarray

Optional comma-separated agent identifiers (extension number or name). Omit to include all workspace agents.

Example:2001,2002

Responses

Body

success_codeenum: 200 | 201•Numeric success code matching the HTTP response status. required
Example:200
messagestring required
Example:OK
detailsobject required
dataarray[object] required
agentstring required
answeredinteger required
failedinteger required
pause_timeinteger required
pausesinteger required
talk_timeinteger required
wrapup_timeinteger required
ahtnumber (float) required
failed_outinteger required
rejectedinteger required
sessionsinteger required
session_timeinteger required
session_percentnumber (float) required
paused_percentnumber (float) required
hold_timeinteger required
idle_timeinteger required
metaobject
error_codeinteger•Numeric error code matching the HTTP response status. required
Example:400
messagestring required
detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required
error_codeinteger•Numeric error code matching the HTTP response status. required
Example:400
messagestring required
detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required
error_codeinteger•Numeric error code matching the HTTP response status. required
Example:400
messagestring required
detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required
error_codeinteger•Numeric error code matching the HTTP response status. required
Example:400
messagestring required
detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required