Unanswered calls by queue metrics

GET/v1/reports/unanswered/by-queues/metrics

Returns unanswered-call metrics grouped by queue for the selected date/time window, queues, and agents.

Query Parameters

from_datestring required

Start date (DD-MM-YYYY).

Example:06-05-2026

to_datestring required

End date (DD-MM-YYYY).

Example:17-05-2026

from_timestring

Start time (HH-MM-SS). Defaults to start of day.

Example:00-00-00

to_timestring

End time (HH-MM-SS). Defaults to end of day.

Example:23-59-59

time_zonestring

UTC offset. Defaults to +00:00 when omitted.

Example:+03:00

queuearray

Optional comma-separated queue numbers or names. Omit to include all workspace queues.

Example:1001,1002

agentarray

Optional comma-separated agent identifiers (extension number or name). Omit to include all workspace agents.

Example:2001,2002

Responses

Body

success_codeenum: 200 | 201•Numeric success code matching the HTTP response status. required

Example:200

messagestring required

Example:OK

detailsobject required

dataarray[object] required

groupenum: queue required

namestring•Queue number used as the grouping key. required

queue_namestring or null required

queue_numberstring required

incompletedinteger•Total incomplete calls for this queue (full period). required

unansweredinteger required

abandonedinteger required

calls_percentagenumber (float)•Share of total incomplete calls for this queue (full period). required

metaobject

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

error_codeinteger•Numeric error code matching the HTTP response status. required

Example:400

messagestring required

detailsobject•Validation errors are returned as a field-to-messages map; other errors may use arbitrary keys. required

Request Sample:Shell / cURL

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curl --request GET \
  --url "https://api-stg.bevatelcloud.com/v1/reports/unanswered/by-queues/metrics?from_date=06-05-2026&to_date=17-05-2026&from_time=00-00-00&to_time=23-59-59&time_zone=+03:00&queue=1001,1002&agent=2001,2002" \
  --header "Authorization: Bearer <YOUR_API_KEY>" \
  --header "Content-Type: application/json"

Response Example

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{
  "success_code": 200,
  "message": "OK",
  "details": {},
  "data": [
    {
      "group": "queue",
      "name": "string",
      "queue_name": "string",
      "queue_number": "string",
      "incompleted": 0,
      "unanswered": 0,
      "abandoned": 0,
      "calls_percentage": 0
    }
  ],
  "meta": {}
}