CallCenterSummaryQueueRow object
| Field | Type | Description |
|---|---|---|
queuerequired | string | Queue number. |
typerequired | string | |
totalrequired | integer | |
answeredrequired | integer | |
missedrequired | integer | Inbound unanswered count; outbound unanswered uses the same field. |
abandonedrequired | integer | |
answered_slarequired | integer | Answered calls with wait time under 60 seconds (inbound only). |
total_wait_timerequired | integer | |
total_talk_timerequired | integer | |
avg_talk_timerequired | number (float) | Average talk time in seconds, rounded to 2 decimal places. |
avg_wait_timerequired | number (float) | Average wait time in seconds (2 decimal places). |
max_waitrequired | integer |