Skip to content

CallCenterAnsweredByAgentBucket object

FieldTypeDescription
grouprequiredstring
namerequiredstringAgent display name used as the grouping key.
receivedrequiredinteger
completedrequiredintegerReceived minus transferred for the full filter period.
transferredrequiredinteger
calls_percentagerequirednumber (float)Share of total answered calls for this agent (full period).
talk_timerequirednumber (float)Total talk seconds for the full filter period.
talk_time_percentagerequirednumber (float)
avg_talkrequirednumber (float)
ring_timerequirednumber (float)Total ring seconds for the full filter period.
wait_timerequirednumber (float)Total wait seconds for the full filter period.
avg_waitrequirednumber (float)
max_waitrequirednumber (float)
callsrequiredallOf[]Answered calls for this agent that fall on the current page of the globally paginated call list (`meta`). Each row includes `queue_name` / `queue_number`.