Call Transferred

Fired when a live call is transferred to another agent or queue.

event_idstring (uuid) required

event_typestring required

serviceenum: general | call-center required

workspace_idstring (uuid) required

timestampstring (date-time) required

dataobject required

call_idstring

extensionstring

transferred_from_agentstring or null

transferred_to_agentstring or null

transferred_to_queuestring or null

transfer_typestring or null

transferred_atinteger or null•Timestamp in ms

directionstring or null

caller_numberstring or null

Example

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{
  "event_id": "123e4567-e89b-12d3-a456-426614174000",
  "event_type": "string",
  "service": "general",
  "workspace_id": "123e4567-e89b-12d3-a456-426614174000",
  "timestamp": "2024-01-01T12:00:00Z",
  "data": {
    "call_id": "string",
    "extension": "string",
    "transferred_from_agent": "string",
    "transferred_to_agent": "string",
    "transferred_to_queue": "string",
    "transfer_type": "string",
    "transferred_at": 0,
    "direction": "string",
    "caller_number": "string"
  }
}