Call Ended

Fired when a call session ends. Contains PBX enriched data.

event_idstring (uuid) required

event_typestring required

serviceenum: general | call-center required

workspace_idstring (uuid) required

timestampstring (date-time) required

dataobject required

idstring

extensionstring

agent_namestring or null

directionstring or null

queue_namestring or null

queue_numberstring or null

connected_line_numstring or null

start_ringing_atstring (date-time) or null

answered_atstring (date-time) or null

ended_atstring (date-time) or null

ring_timeinteger or null

wait_timeinteger or null

talk_timeinteger or null

didstring or null

dial_statusstring or null

call_record_urlstring (uri) or null

Example

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{
  "event_id": "123e4567-e89b-12d3-a456-426614174000",
  "event_type": "string",
  "service": "general",
  "workspace_id": "123e4567-e89b-12d3-a456-426614174000",
  "timestamp": "2024-01-01T12:00:00Z",
  "data": {
    "id": "string",
    "extension": "string",
    "agent_name": "string",
    "direction": "string",
    "queue_name": "string",
    "queue_number": "string",
    "connected_line_num": "string",
    "start_ringing_at": "2024-01-01T12:00:00Z",
    "answered_at": "2024-01-01T12:00:00Z",
    "ended_at": "2024-01-01T12:00:00Z",
    "ring_time": 0,
    "wait_time": 0,
    "talk_time": 0,
    "did": "string",
    "dial_status": "string",
    "call_record_url": "https://example.com"
  }
}