Call Abandoned

Fired when a caller abandons the queue before being answered.

event_idstring (uuid) required

event_typestring required

serviceenum: general | call-center required

workspace_idstring (uuid) required

timestampstring (date-time) required

dataobject required

call_idstring

queue_namestring or null

queue_numberstring or null

caller_numberstring

didstring or null

directionstring

Example

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{
  "event_id": "123e4567-e89b-12d3-a456-426614174000",
  "event_type": "string",
  "service": "general",
  "workspace_id": "123e4567-e89b-12d3-a456-426614174000",
  "timestamp": "2024-01-01T12:00:00Z",
  "data": {
    "call_id": "string",
    "queue_name": "string",
    "queue_number": "string",
    "caller_number": "string",
    "did": "string",
    "direction": "string"
  }
}